Will Move

Reviews of Will Move

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  Robert Chautard Jensen Added October 26, 2023

  ★ ★ ★ ★ ★
  Where are you guys now?
  You have moved homes for me before and I need you now. Please answer my sms. Thanks
  Robert
•  

  Joe Added October 19, 2023

  ★ ☆ ☆ ☆ ☆
  Terrible communication, mobile number listed on website was called 20 times over 5 day as well as 10+ text messages and I'm yet to get a hold of anyone (no voicemail option either). My local delivery guy was my only point of contact but he had no way to find if my items had been transported from Cairns to Townsville for delivery. The local delivery team themselves could not reach their supervisor for the whole 2 weeks I dealt with them.
  
  The original delivery date was set as Tuesday, however we were not able to get in contact Tuesday or Wednesday, Thursday we found out that "hopefully" the fourth and final box that we were waiting on should be transported to Townsville that night, however it was not. Will Move then decided to transport the 3 boxes already in Townsville back to Cairns to be consolidated with the final box Friday afternoon.
  
  After multiple ignored phone calls the following Monday and Tuesday the delivery date was set as Wednesday, when the 3 boxes were finally delivered. I queried about the 4th box that we have been waiting on the whole time and was told "the delivery docket says 3pcs, the 4th box was the bed frame (which was not my order) there was another delivery in Townsville with 3 boxes who ordered a bed".
  
  Its clear that no one in this business knows what is happening at any given time and the blame is just passed on to the supervisor, who may or may not exist (still yet to get any return correspondence). I will definitely not be using or recommending Will Move to anyone, steer well clear.
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  Marcie B Added October 10, 2023

  ★ ★ ★ ★ ★
  Will Move in Cairns delivered our new dishwasher from Appliances Online. Will Move sent me an SMS the day before to reconfirm delivery time & address and also sent a message that morning to say they may be a bit late.
  Appliances Online also arrange to take your old appliance but I hadn't disconnected the old dishwasher (which was stipulated in Appliances Online conditions). Will Move were very accommodating and arranged to come back another day to pick up our old dishwasher. Couldn't fault their service. Very professional, polite and great communications.
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  Maria Larkin Added October 08, 2023

  ★ ☆ ☆ ☆ ☆
  Cant give it one star! Has had my furniture for 3 weeks and hasnt delivered, doesnt return phone calls or emails, cant get in touch. HAS HE SKIPPED TOWN with it
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  Fiona Christensen Added October 02, 2023

  ★ ☆ ☆ ☆ ☆
  Delivered my couch to the wrong address - not even near my town. Address was clearly marked!
  No response from my calls & texts.
  Its been 10 days now and still don't have my couch. Which only needed to delivered 5hours down the road.
  WOULD NOT RECOMMEND
  NOT RESPONSIVE
  WILL LOOSE YOUR ITEM!!

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